South East Regional Emergency Services Authority Dispatch Job Posting:

The South East Regional Emergency Services Authority (SERESA), located in Roseville MI is recruiting to hire a full-time Dispatcher.  The 9-1-1 Dispatch Center serves the Cities of Eastpointe, Fraser, Roseville, and St. Clair Shores.


SERESA provides an excellent benefit package including a competitive defined contribution plan, health, dental and life insurance (no monthly premiums), paid vacation, personal time, sick time, and holiday time.


Starting wage $21.0324/hour and top wage of $26.1836 after 6 years.


Defined Contribution plan with an Employer contribution of ten (10%) percent of the Employee’s base wage and an Employee contribution of five (5%) percent of base wage.

Medical Insurance

HAP health care through a plan portfolio with an allowance consistent with the hard cap amount established by the State of Michigan. – NO monthly premiums


12-hour shifts.

Night shift premium of 6.5% – between the hours of 19:00 – 07:00.


Paid 12 holidays per year

Double time for regular hours worked Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day. Double time and a half on overtime worked on these days.


105 hours of paid vacation after completing probation to 5 years of service. 186 hours annually over 10 years of service.


$250 annually upon completion of probation for uniform purchases.

South East Regional Emergency Services Authority Dispatch Hiring Process:

The South East Regional Emergency Services Authority (SERESA) recruits to hire Communications Officers on an as needed basis. Candidates who successfully complete all portions of the exam will be rank-ordered. The top candidates will be considered by the Department for the final screening and interview process. The complete testing and hiring process may take up to 2-3 months. Minimum qualifications include the ability to commit to working 12 hour rotating shifts, holidays, weekends and overtime.

DATES TO REMEMBER: In order to prepare for the process, please note these dates:

  • Application closing date: 4:00pm, May 28th, 2021
  • Mandatory Orientation (held via Zoom) for all eligible applicants: 1st Week of June
  • Tentative testing date for eligible applicants: Week of June 7th
  • Interview dates for eligible applicants: Week of June 21st

Please read instructions completely prior to filling out an application – we may allow you to re-submit an application one time only, if the original application is rejected.

Applicants will be notified via email of his/her eligibility along with additional details of process.

Minimum qualifications include the ability to commit to working 12 hour rotating shifts, holidays, weekends and overtime. Basic criminal history checks will be conducted prior to orientation. A prior criminal history may be a disqualifier depending on content. An active warrant will disqualify applicant.

Requirements: This list is an abbreviated list, please see job description for additional:

  • Applicants must pass a comprehensive police background check.
  • Public Safety Dispatching experience preferred but not necessary.
  • Applicant must present a minimum education level equal of a valid high school diploma or GED.
  • Applicant must have a valid driver’s license and be able to legally work in the United States.

Your email address is critical as it will be our primary source of contact with you throughout the process. Please verify it for accuracy on your application prior to submitting your application.

Interested Candidates:

Please take a moment to review this self-screening tool we have prepared for your use in determining if a 911 dispatching career is an appropriate field for you. Thank you for your interest in SERESA.

Application Information

NOTE: All applications are computer date and time stamped when they are received. If you did not receive a response from a SERESA Supervisor within 48 hours (2 days) after submitting your application, your application may not have been received.

Please carefully re-check your email and if you still have no response, consider re-submitting your application.

How to apply:


The online form is an editable web form that will capture your information and allow you to submit it electronically to SERESA.

Applications will be accepted until May 28, 2021 at 4:00 pm, no exceptions.

SERESA is an Equal Employment Opportunity Employer (EOE). SERESA does not discriminate on the basis of race, religion, color, gender, age, national origin or disability.